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Telekom Romania Mobile in Q1 2023: 69 million euros total revenues and 6.3% customer base increase YoY

  Bucharest, 5 May 2023
Telekom Romania Mobile in Q1 2023: 69 million euros total revenues and 6.3% customer base increase YoY
  • Total customer base grew by 6.3% year-on-year – increase in both postpaid (+6.2%) and prepaid users (+6.4%), to 4.06 million in total
  • YoY customer base has been growing for 6th consecutive quarter
  • Adjusted EBITDA stood at 3.5 million euros
Telekom Romania Mobile had 4.06 million post and prepaid customers at the end of the first quarter of 2023, up 6.3% compared to 2022, a net increase of more than 240,000 users.
At the end of the first quarter of 2023, Telekom Romania Mobile had 1.86 million postpaid subscribers (up 6.2% year-on-year) and 2.21 million prepaid users (up 6.4% year-on-year). Adjusted EBITDA (AL) stood at 3.5 million euros, relatively stable compared to prior year, excluding increased energy costs and MVNO impact.
Telekom Romania Mobile’s customer base kept its increasing YoY trend for a 6th consecutive quarter which is a validation of the company’s mission and strategy to put the customer at the center of its business. Telekom Romania Mobile remains committed to invest to the benefit of its subscribers and is confident that this strategy will drive a performance improvement.
Telekom Romania Mobile conducted recurring surveys to measure customers’ satisfaction and loyalty.
Indicatively, 82% of customers who have interacted with Telekom Romania Mobile are promoters. The Net Promoter Score indicator is continuously increasing, as the company’s strong commitment to delivering high quality products and services contributes to customer satisfaction and loyalty.
Telekom Romania Mobile recorded total revenues of 69 million euros slightly below prior year by c. 2% excluding MTR reduction and MVNO impact.
The company made significant improvements to its digital customer journeys successfully launching new end-to-end digital flows on its website and app, a new integrated automated acquisition system and a simplified and streamlined digital transition from prepaid to postpaid services. These digital enhancements simplify customers' lives. In addition, customers can now activate automatic bill payments and renew their subscription without human intervention. Also, within the MyAccount mobile app, customers can engage with an AI chatbot for troubleshooting.
Recognizing the growing importance of sustainability in the digital era, the company is putting sustainability at the center of its own digital efforts. This involves implementing a range of measures aimed at reducing energy usage, such as adopting more energy-efficient technologies and optimizing its infrastructure to minimize power consumption. Additionally, Telekom Romania Mobile is working to minimize waste generation. These endeavors, along with other eco-friendly practices, are a statement to the company's commitment to sustainability and its dedication to creating a better future for all.
*NPS scores for Transactions, Q1 2023, Internal Report
Communication Division
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